Clear Communication & Effective Listening
Description:
Your communication skills impact your relations with your patients and co-workers. Learn to maximize your interactions by actively identifying your speaking and listening style ultimately realizing the effect you can make on morale and production.
Speaker:
Palma C. Baker, M.A., CCC is an adjunct faculty member of Macomb, Baker and Davenport Colleges. She is an instructor for operational effectiveness division of St John Health Institute teaching customer service, performance improvement, and multicultural diversity.
