“The boomers are coming, the boomers are coming!” Every 7 seconds a baby boomer turns 60; they constitute the fastest growing population in our country. Are you ready to treat your patients as they age? The 60’s are the new 40’s, so learn the diverse communication needs of this unique group of patients, including the frail or infirm elderly. Explore techniques to communicate most effectively with them.

Palma C. Baker, M.A., CCC/SLP is an adjunct faculty member of Macomb, Baker and Davenport Colleges. She is an instructor for the operational effectiveness division of St. John Health Institute teaching customer service, performance improvement, and multicultural diversity.